To be able to provide support, we will need access to your Wordpress Website.
1) Access to an administrator account in Wordpress.
2) Access to your webserver (FTP) Username & Password.
3) A contact name for the account, phone number and email address.
Yes, we have four different hosting plans available.
We also have a hosting plan dedicated to Wordpress websites.
For more information click here
We can still provide support to you and your Wordpress website if you're happy with your current host.
For the best results, we can ensure a quality hassle-free service with our hosting services if you decide to transfer your Wordpress website to us.
Absolutely. As long as we have FTP access to your web hosting server.
We cannot ensure that all of our services will be compatible with your current host and we may ask you to contact them if we require any assistance or permission to run our plugins and scripts on their services.
If your Wordpress website is hosted by us, we automatically backup your hosting account every 12 hours using Acronis and the data is stored in our data centre in Melbourne, Australia.
Wordpress Maintenance Plan clients will have their accounts backed up each month on our secure Synology NAS in our office in Perth, Australia.
All accounts are backed up before we start our monthly updates to your Wordpress install.
Constructive Visual's Wordpress Maintenance Service is billed on a month to month basis. You have the option to cancel your plan at any time.
Billing is automated month by month. We will provide a prorated refund for any unused time left in your plan.
Please review our refund policy 12.2 by clicking here.